Customer Relations Manager, Bracknell
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- Job Description
- Post Code
- RG12 2JB
- Job Copy
Hours: Full Time, 37.5 hours
Contract: 9 months FTC, Maternity Cover
Based: Bickerton House
Competitive salary, excellent OTE and benefits package
Care UK have a vacant role of Customer Relations Manager [CRM]. You will confidently demonstrate a high level of customer service and sales ability whilst being able to build good relationships with stakeholders. Customer Relations Managers are the first point of contact for all customer enquiries where they manage the sales process from showing a family around, to admitting their loved one into the home.
This role also assists on care home open days and exhibitions whilst being involved with educational events and work closely with Care UK’s marketing and operational teams. It is also essential to develop a strong relationship with local authorities, the local community as well as GP’s to help promote the home. You’ll be working with families at a very challenging time, when an older loved one is looking to move out of their own home into a care home, it can prove to be a very emotional time. Therefore it is essential that the Customer Relations Manager has the ability to help drive numbers, but must also be balanced by your empathy and passion for improving people’s lives.
- We are open to what your sales background/industry experience looks like - Sales and Customer service experience is essential in a face to face capacity, or a very strong inside sales candidate with transferable skills
- Our current CRM’s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
- Above all, our CRM’s love seeing the end results of their efforts: happy residents and families, and high conversion rates
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.