Care UK

Vacancies

  • Post Code
  • CO4 9QB
  • Job Copy
  • Contract:  6 month Fixed Term Contract

    Hours: Full time, 37.5 hours per week (Monday, Tuesday and Wednesday 8:30 to 5:00 or 9:00-5:30, Friday 8:30-5:00 or 9:00-5:30, and Saturday 8:30-5:00

    Location: Colchester

    Salary: Depending on exerience

     

    Please note that this role does require working on a Saturday, see hours detailed above.

    This role sits within our central ‘Hub’ team which offers a wide range of support to the business and are dedicated in offering a first class customer service as well as answering inbound queries from people wanting to obtain information about our services and care homes. 

    This role primarily sits within the inbound calls team receiving around 25 inbound calls per day. Responsible for giving accurate information about our services and care homes to potential residents/their families and arranging for their next steps in moving forwards to becoming residents with Care UK. Our conversation rates from these initial calls to booking visits to our homes is around 65% so this is an integral role in being the first point of contact for potential residents and their families. 

    Customer service skills are essential in order to talk our callers through the first steps in finding care for themselves or for a loved one. The ability to use initiative to resolve issues when possible or escalate to relevant teams within the company and experience in working to target/KPI is really beneficial though not essential. What is important is you have the desire and ability to be empathetic, understanding and a desire to continually improve.

    Who are Care UK?

    Established over 35 years ago, Care UK is one of the largest providers of residential care for older people, with over 10,000 employees and over 120 homes across UK and Scotland. We are the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider.*That's why we're trusted by over 6,500 families. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care. We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers.

    We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between six and ten homes a year, as well as continuing to invest in our older homes.

    Criteria

    • Excellent customer service skills is essential
    • Fully competent in all Microsoft packages
    • Experience in a call centre or customer service centre is ideal but not essential
    • The ability to be empathetic
    • Good attention to detail
    • Experience of working in a team environment
    • Experience working towards KPIS and target driven is highly desirable
    • A positive, can do approach to work

     

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.