Care UK


ER Advisor, Colchester

  • Job Reference
  • SYS-12234
  • Location
  • Colchester
  • Post Code
  • CO4 9QB
  • Min Pay Rate
  • Competitive
  • Max Pay Rate
  • Competitive
  • Job Copy
  • Job Title: ER Advisor

    Location: Colchester (Office based)

    Role type: Permanent/Full time

    As a ER Advisor for Care UK you will support Care UK operations (leaders and managers) through the provision of reactive, proactive and follow up Employee Relations (ER) advice.

    You will have autonomy to identify trends and opportunities to improve Care UK policies, systems and processes in order to ensure that we make improvements and continuously develop.

    The successful candidate will be able to demonstrates previous ER experience alongside policy guidance and show a a real passion for supporting key stakeholders.

    Key Responsibilities

    • Provide ER Helpdesk telephone service to managers and leaders to advise on Employee Relations and other related HR policies and procedures.
    • Provide detailed advice on specific ER issues to managers e.g.. discipline, grievance, work capability, short term and long term absence
    • Following on from telephone advice, provide checking service on letters and where necessary provide written advice for managers and leaders to use
    • Follow up on ER issues to ensure that advice is being actioned and followed through to conclusion
    • Keep records and notes to ensure that other helpdesk advisors can follow up
    • Provide specific case management, where necessary including potential whistle blowing cases
    • Seek support and advice from company lawyers as needed
    • Keep up to date with current and future employment legislation, adapt where needed and communicate updates where needed
    • Draft and implement new/rewrite existing policies, procedures, templates and guides
    • Produce standard letter templates in line with updated/new policies and procedures
    • Dealing with grievance responses/liaise with line managers
    • Liaise with Employment Tribunal offices, ACAS, managers, employee representatives and solicitors about ongoing cases where appropriate and escalate high risk cases
    • Ad-hoc project work as required


Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.