IT Service Desk Analyst, Colchester
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- Job Description
- Post Code
- CO4 9QB
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IT Service Desk Analyst
Hours: Full Time 37.5 hours per week
Salary: Depending on experience
Care UK have a fantastic permanent opportunity for a conscientious IT support candidate at our head office based in Colchester.
This role will be the first point of contact for enquiries and IT related problems to be addressed promptly and efficiently. You’ll have experience working within an IT team on a service desk, excellent communications skills and a good understanding of what customer service means.
You’ll be responsible for gathering information from the callers, and either investigating or resolving these issues first hand, or pass to the relevant team to support and resolve.
- Competent and knowledgeable on all Microsoft packages
- Experience of working in an IT Service Desk role
- Experience and knowledge of providing excellent customer service
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.