Care UK

Vacancies

Operations Director

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  • Post Code
  • DL1 1AA
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  • Operations Director - North

    We have an exciting opportunity for an experienced Operations Director to join our North division covering 39 of our Homes covering the geographical stretch of the Midlands to Scotland.

    Job Summary

    Accountable for delivering operational strategy including operational excellence, efficiency and effectiveness across a multi-site Division of Care UK.  Delivering against performance targets, plans and budgets through a team of Regional Directors and with the support of functional experts.

    Providing great leadership and direction to the Senior team, with absolute focus on care quality, consistency, compliance and commercial success through resident and relative satisfaction and team engagement and retention. 

    Contributing to the operational strategy to ensure occupancy growth and cost efficiency.

    Key Responsibilities

    • Engage Regional Directors on business priorities, translating into consistent regional plans and targets that provide direction, support growth and operational delivery to plan.
    • Contribute to and ensure delivery against operational KPIs to evidence effective operational management and drive improving performance.
    • Track and communicate KPIs clearly and succinctly.  Ensure that progress and results are easy to access and credible in order that the regional teams are enabled to focus on remedies and delivery. 
    • Work with the COO to translate strategy into clear objectives managed through effective business and performance reviews.
    • Lead and enable compliance on all regulatory and mandated matters including Care Quality Commission (CQC), safeguarding, mental capacity, data protection, health and safety, employment legislation (including discrimination) and other regulations as introduced.  This includes completing relevant training and ensuring that any concerns are reported by RDs and Home Managers as required. 
    • Lead the team by managing and coaching, using appropriate leadership style using judgement to decide which intervention will achieve the best results.  Create high performing teams by motivating and inspiring through enthusiasm and direction, challenge and an open style
    • Focus on people talent across operations to deliver the highest calibre team and ensure exceptional performance management, recognising high performers and quickly acting upon poor performance.
    • Continually develop our people, drive a culture of internal succession across all regions and ensure we develop and optimise people capability.

    About Care UK

    Care UK is one of the highest rated and fastest growing healthcare providers in the country: delivering the highest quality of care and fulfilling lives is at the heart of what we do! We are experts in our fields, with over 150 homes and day clubs across the UK, providing expert respite, residential, nursing, dementia and end-of-life care for older people.

    Having just acquired 26 new homes from Sunrise/Gracewell, we have successfully grown our portfolio to 150 Care Homes nationwide making us one of the largest and most ambitious care providers in the country.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.