Care UK

Vacancies

Customer Relations Manager

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  • Job Reference
  • SYS-13270
  • Location
  • High Wycombe
  • Job Description
  • HAA_JD_2022.docx
  • Post Code
  • HP14 3JS
  • Job Copy
  • Hours: Full Time, 37.5 hours

    Contract: 12 months FTC, maternity cover

    Based: Ridley Manor, High Wycombe

    Competitive salary, excellent OTE and benefits package

     

    Home Admissions Advisor/Customer Relations Manager [HAA] in one of our care homes in High Wycombe.

    We are looking for an experienced sales, marketing and business development professional, whose role is to ensure the home meets its occupancy and revenue targets. You are not necessarily from the healthcare sector but you will be able to confidently demonstrate an ability to sell in a compassionate and consultative style and drive enquiries by building strong community ties.

    Our Home Admissions Advisors are the first point of contact for all customer enquiries, where they manage the sales process from the initial enquiry, showing a family around, to admitting their loved one into their home.

    You will be organising and helping to run open days, exhibitions and educational events for professionals and the general public to raise awareness of your home. You will work closely with heads of department in your home, Care UK’s marketing and operational teams. It is also essential for you to develop and maintain strong relationships with charity groups, the local community as well as health professionals to help drive enquiries into your home.

    In this hugely rewarding role you’ll be working with families who are looking for care for a loved one, at what is often a very stressful and emotional time. Therefore, it is essential that you have the ability to drive challenging business targets balanced by empathy, care and passion for improving people’s lives.

     

    Your background

    • We are open to what your sales background/industry experience looks like but Sales and Customer service experience is essential in a face to face or business to customer capacity
    • Our current HAA’s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
    • Above all, our HAA’s love seeing the end results of their efforts: happy residents and families, and high conversion rates

     

    About us

    Established over 40 years ago, Care UK is one of the largest providers of residential care for older people, with over 12,000 employees and over 150 homes across UK and Scotland. We are the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider.*That's why we're trusted by over 8,000 families. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care. We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers.

    We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between six and ten homes a year, as well as continuing to invest in our older homes.

    *As rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.

     

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.