Customer Relations Manager
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- Job Description
- Post Code
- E4 6LP
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Hours: Full Time, 37.5 hours
Based: Ivy Grove, Chingford
Competitive salary, excellent OTE and benefits package
Home Admissions Advisor/Customer Relations Manager [HAA] at our care home in Chingford.
We are looking for an experienced sales, marketing and business development professional, whose role is to ensure the home meets its occupancy and revenue targets. You are not necessarily from the healthcare sector but you will be able to confidently demonstrate an ability to sell in a compassionate and consultative style and drive enquiries by building strong community ties.
Our Home Admissions Advisors are the first point of contact for all customer enquiries, where they manage the sales process from the initial enquiry, showing a family around, to admitting their loved one into their home.
You will be organising and helping to run open days, exhibitions and educational events for professionals and the general public to raise awareness of your home. You will work closely with heads of department in your home, Care UK’s marketing and operational teams. It is also essential for you to develop and maintain strong relationships with charity groups, the local community as well as health professionals to help drive enquiries into your home.
In this hugely rewarding role you’ll be working with families who are looking for care for a loved one, at what is often a very stressful and emotional time. Therefore, it is essential that you have the ability to drive challenging business targets balanced by empathy, care and passion for improving people’s lives.
We are open to what your sales background/industry experience looks like but Sales and Customer service experience is essential in a face to face or business to customer capacity
Our current HAA’s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
Above all, our HAA’s love seeing the end results of their efforts: happy residents and families, and high conversion rates
Established over 40 years ago, Care UK is one of the largest providers of residential care for older people, with over 12,000 employees and over 150 homes across UK and Scotland. We are the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider.*That's why we're trusted by over 8,000 families. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care. We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers.
We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between six and ten homes a year, as well as continuing to invest in our older homes.
*As rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.