- Job Reference
- Job Description
- Post Code
- CO4 9QB
- Job Copy
Care Support Advisor
Hours: Full time (Monday - Friday), 8.30am - 5pm / 9am - 5.30pm Shift rota
Contract: 6 months FTC
This role sits within our central ‘Hub’ team which offers a wide range of support to the business and are dedicated in offering a first class customer service as well as answering inbound queries from people wanting to obtain information about our services and care homes.
This role primarily sits within the inbound calls team receiving around 25 inbound calls per day. Responsible for giving accurate information about our services and care homes to potential residents/their families and arranging for their next steps in moving forwards to becoming residents with Care UK. Our conversation rates from these initial calls to booking visits to our homes is around 65% so this is an integral role to our business.
Customer service skills are essential in order to talk our callers through the first steps in finding care for themselves or for a loved one. The ability to use initiative to resolve issues when possible or escalate to relevant teams within the company and experience in working to target/KPI is really beneficial though not essential. What is important is you have the desire and ability to be empathetic, understanding and a desire to continually improve.
Who are Care UK?
Care UK is one of the largest Care provider in the UK. This is a great opportunity to join a company who are continuously developing and successfully evolving. Our recent achievements include opening 31 homes in the last five years with a further 26 homes due to open in the next three years taking our portfolio to over 150 homes.
- Excellent customer service skills is essential
- Fully competent in all Microsoft packages
- Experience within an office / administration role is essential
- Experience in a call centre or customer service centre is ideal but not essential
- The ability to be empathetic
- Good attention to detail
- Experience of working in a team environment
- Experience working towards KPIS and target driven is highly desirable
- A positive, can do approach to work
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.