- Job Reference
- Twickenham, Middlesex
- Job Description
- Post Code
- TW2 7BY
- Job Copy
You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public. Ideally, you’ll have worked in a care home setting. You’ve got a good basic education with GCSEs (or the equivalent) including English and Maths. You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people – face-to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.
As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way. You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries. As well as providing great customer service, you’ll be responsible for general office duties such as helping with the payroll. As ‘front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.
As a Receptionist/Administrator at Care UK, you can look forward to:
- Competitive pay – we pay more than the average
- Fast-track career options, e.g. into management roles
- Quality training to develop your skills
- Flexible hours
- Bank holiday enhancements
- Stakeholder pension
- Childcare vouchers
- Free uniform
- Thousands of online and in-store discounts
About Care UK
We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people. As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential – with first-class training and support.
- Where you'll work
We offer high standards of care together with a warm welcome from our passionate team.
Whitefarm Lodge is a modern and welcoming purpose-designed care home in Whitton, a quiet neighbourhood close to Twickenham in Middlesex. We provide personalised residential care for older people and specialist nursing care for individuals with Alzheimer’s or other forms of dementia.
We work closely with residents, their families and others to develop person-centred care plans that take into account not just support needs, but lifetime experiences, interests, likes and dislikes. Each member of our team is dedicated to delivering the highest standards of care and making sure that residents are happy and fulfilled. Lots of our team members have worked at Whitefarm Lodge for many years.
We’re always available to offer support to relatives and friends of residents, and four times a year we hold a special meeting where people can come along to find out more about what life at the home is like and how we care for residents with dementia. Residents also attend these meetings to share their experiences and talk about their daily lives.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.