Care UK

Vacancies

Hub Administrator - Property Helpdesk

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

  • Post Code
  • CO4 9QB
  • Job Copy
  • Contract: Permanent

    Hours: Part Time, 20hrs Mon – Fri 1300-1700

    Location: Colchester, with 2-3 days a week working remote.

     

    This role sits within our central ‘Hub’ team which offers a wide range of support to the business and are dedicated in offering a first class customer service and answering inbound queries.

    The responsibility of the Hub Property Helpdesk Administrator is to deliver friendly, helpful, support and advice to our key customers both internal and external. This position requires frequent contact with all employees, specifically Maintenance, contractors, and other key remote support teams within the organisation.  You will be a point of contact for all property related first response issues via telephone or email and ensure we deliver a high standard of service to all involved.

    The ability to use initiative to resolve issues when possible or escalate to relevant teams within the company and experience in working to target/KPI is really beneficial though not essential. What is important is you have the desire and ability to be empathetic, understanding and a desire to continually improve.

     

    Who are Care UK?

    Established 40 years ago, Care UK is one of the largest providers of residential care for older people, with over 12,000 employees and over 150 homes across UK and Scotland, delivering care to nearly 9,000 residents. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care. We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers.

    We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between 6 and 10 homes a year, as well as continuing to invest in our older homes.

     

    Criteria

    • Excellent customer service skills is essential
    • Fully competent in all Microsoft packages
    • Experience in a call centre or customer service centre is ideal but not essential
    • The ability to be empathetic
    • Good attention to detail
    • Experience of working in a team environment
    • Experience working towards KPIS and target driven is highly desirable
    • A positive, can do approach to work

     

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.