Customer Relations Manager
- Job Reference
- Job Description
- Post Code
- CB1 8YU
- Job Copy
Hours: Full Time
Based: Heathlands House, Cambridge
Competitive salary, excellent OTE and benefits package
Care UK have a vacant role of Customer Relations Manager [CRM] in our Heathlands care home.
You will confidently demonstrate a high level of customer service and sales ability whilst being able to build good relationships with stakeholders. Customer Relations Managers are the first point of contact for all customer enquiries where they manage the sales process from showing a family around, to admitting their loved one into the home.
This role also assists on care home open days and exhibitions whilst being involved with educational events and work closely with Care UK’s marketing and operational teams. It is also essential to develop a strong relationship with local authorities, the local community as well as GP’s to help promote the home. You’ll be working with families at a very challenging time, when an older loved one is looking to move out of their own home into a care home, it can prove to be a very emotional time. Therefore it is essential that the Customer Relations Manager has the ability to help drive numbers, but must also be balanced by your empathy and passion for improving people’s lives.
We are open to what your sales background/industry experience looks like but Sales and Customer service experience is essential in a face to face or business to customer capacity
Our current CRM’s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
Above all, our CRM’s love seeing the end results of their efforts: happy residents and families, and high conversion rates
Established over 40 years ago, Care UK is one of the largest providers of residential care for older people, with over 12,000 employees and over 150 homes across UK and Scotland. We are the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider.*That's why we're trusted by over 7,500 families. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care. We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers.
We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between six and ten homes a year, as well as continuing to invest in our older homes.
*As rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.