Care UK


IT Infrastructure Technician

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

  • Post Code
  • CO4 9QB
  • Job Copy
  • Job title:                  IT Infrastructure Technician

    Responsible to:      IT Infrastructure Manager

    Accountable to:      Head of IT

    Hours:                     37.5 full time


    Job Summary

    The role will involve monitoring, managing, and maintaining Care UK’s network infrastructure, Active Directory, administration of our Office 365 and Exchange online environment, VM environment and administration of IT management applications. The role will also act as a point of escalation for the internal IT Service Desk, Remote Support, Project teams. This will necessitate the participation in an On-call rota to cover Evenings and Weekends.

    All Core Business System applications are currently hosted externally, so the role will require working closely with third parties to ensure problems are dealt with and all parties work effectively together. Additionally, the successful candidate will be responsible for ensuring IT adheres to best practice and ITIL disciplines such as Change Management, Problem Management, Capacity Management and Availability Management. 

    The post holder will be required to visit Care UK sites in the UK and attend meetings at our support office in Colchester.

    Key Responsibilities

    • Maintain existing Care UK Network & Server Infrastructure
    • Administration of Exchange Online
    • Administration of a large Active Directory (12000+ users)
    • Administration and Management of VMWare / Vsphere (v6.5 and over)
    • Administration and Management of V-Sphere
    • Administer File and Directory permissions for business divisions.
    • Administer and develop Kaspersky Anti-Virus solution, react, and resolve all issues detected which could be a risk to the integrity of the Care UK environment.
    • Ensure all security patch management and crucial updates for any Care UK applications have been tested and deployed in timely fashion via WSUS and PDQ Deploy.
    • Assist with the development of new base images in keeping with the requirements of Care UK users.
    • Help develop & test software deployment package to ensure new versions of software can be deployed to the Care UK estate in a timely fashion.
    • Maintain and monitor data backups via Backup Exec and Veeam of all information and recover data when required.
    • Administer and manage Mimecast Email gateway solution


    • Act as a point of escalation for other members of the IT department
    • Mentor and develop the knowledge of other IT members whenever possible.
    • Create and manage support documentation for all aspect of third line support including hardware and software knowledge documents.
    • Actively manage and monitor the infrastructure call queue and ensure all calls are completed within SLA.
    • Always offer a proactive approach to IT and take a lead role in driving forward the success of the Care UK IT Team
    • Demonstrate a flexible approach to work and be prepared to work outside of normal hours when and if required.
    • Actively partake in project work and tasks as and when required.
    • To support infrastructure related projects across Care UK to deliver all group and divisional business applications.
    • To maintain a thorough understanding of our service offerings, technical preferences, and technical direction.
    • To obtain the expert knowledge to identify opportunities for change and the ability to convey the need for change
    • To recognise areas for internal improvement and develop plans for implementation
    • To build expert knowledge in our industry.
    • Highly self-motivated with ability to work in high paced environment with tight deadlines
    • Strong interpersonal skills - good client facing skills as well as excellent oral and written communication skills


    • To manage day-to-day client interaction.
    • Continually seeks and capitalises upon opportunities to increase customer satisfaction.
    • Recognise areas for internal improvement and develop plans for implementation.
    • To tactfully communicate sensitive information to all stakeholders.



    • To effectively communicate relevant Department information to superiors and peers in other divisions.
    • To communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.


    Skills and Qualifications


    • 2 years plus experience of Windows Server O/S all versions build and administration
    • 2 years plus experience of Active Directory Administration
    • 2 years plus experience of Network configuration, TCPIP, DNS, DHCP, WINS.
    • 2 years’ experience of Exchange Online Administration
    • 2 years’ experience of VM environments
    • Experience of deploying & administering Anti-Virus suites
    • ITIL awareness
    • Windows 10 desktop support and configuration
    • Windows 11 desktop support and configuration
    • Experience of supporting Microsoft Office 365 products


    • Experience of ManageEngine products. i.e. ServiceDesk Plus, OpManager, Log360, MDM.
    • Cisco POE Switch Configuration
    • Fortigate Firewall Administration

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.