Care UK


Employee Relations Partner

  • Post Code
  • Colchester
  • Job Copy
  • Job title: HR - Employee Relations Partner 

    Responsible to: ER and Policy Manager

    Location: Colchester

    Hours: Full time. (30 hours over 4 days available if preferable)

    Salary: £40,000 PA

    Contract type: Permanent 

    Our Values

    • Fulfilling Lives is our core purpose
    • Every one of us makes a difference is the belief that drives us
    • Caring, Passionate and Teamwork are the values that underpin everything we do

    Fed up with working at home? Want to be part of a successful office-based team supporting managers to deliver a great employee experience in the care sector? Then join Care UK as an Employee Relations Partner and start making a difference. 

    Being an Employee Relations Partner at Care UK

    • We will give you the opportunity to really make a difference – in a sector that genuinely fulfils lives.
    • We are a successful and friendly Colchester based team, working together and supporting each other in a large national Residential Care Home business
    • We will develop you and give you experience of TUPE, Employment Tribunals and ACAS work and involve you in policy development, delivering training to Managers and broader HR project work

    What you’ll need

    • Are you skilled at managing complex casework including grievances, disciplinary, change, absence and performance management?
    • Are you currently working in an HR role with the majority of work supporting managers with their employee issues?
    • Do you really enjoy enabling managers to do their best for their teams – through coaching, educating and navigating their people challenges?

    Talk to us if you think you have what we need – ER can be fun!

    Job Summary

    To support Care UK Operations (leaders and managers) through the provision of reactive, proactive and follow up ER advice and coaching support

    Identify trends and opportunities to improve Care UK policies, systems and processes and as a team, ensure that we make the necessary improvements and developments.

    Key Responsibilities

    • Provide an effective Employee Relations service to managers and leaders – consisting of telephone and written advice on Employee Relations and other related HR policies and procedures.
    • Manage a high volume of complex ER casework and provide detailed advice on specific ER issues to managers e.g. discipline, grievance, work capability, absence management, TUPE.
    • The Employee Relations Partner will be expected to manage casework from all levels of the organisation
    • Following on from advice, provide checking service on letters and where necessary provide written advice for managers and leaders to use
    • Provide advice and coaching to managers that strikes an appropriate balance between a commercial focus and employment law and best practice
    • Advise on change management and redundancy processes
    • Follow up on ER issues to ensure that advice is being actioned and followed through to conclusion
    • Advise on ACAS early conciliation cases up to employment tribunal level
    • Keep records and notes to ensure that others in the ER team can follow up
    • Seek support and advice from company lawyers as needed
    • Identify trends and learning from ER cases and call and pro-actively develop and update policies, procedures, templates and guides to ensure effective people management in line with Care UK direction and employment legislation.
    • Keep up to date with current and future employment legislation, and adapt and communicate.
    • Draft and implement new/rewrite existing policies, procedures, templates and guides
    • Produce standard letter templates in line with updated/new policies and procedures
    • Dealing with grievance responses/liaise with Line Managers
    • Keep up to date and accurate records of employment matters to ensure that the Company case is as strong as possible
    • Respond to any SARS or Employment Tribunal applications in line with strict deadlines
    • Liaise with Employment Tribunal offices, ACAS, managers, employee representatives and solicitors about ongoing cases where appropriate and escalate high risk cases
    • Provide regular reporting on trends, ongoing cases, company exposure, and strength of case
    • Administration tasks and support
    • Acknowledge appeals against disciplinary action and forward to the relevant manager
    • Acknowledge complaints (verbal and written) received in the department and deal with/forward to the relevant manager.
    • General team administration (shared with other team members)
    • Adhoc project work as required


    Here's what you can benefit from working with Care UK:

    • Wagestream – a money management app that gives you instant access to your pay
    • Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
    • Long service awards
    • Discounted gym membership
    • Competitive refer a friend bonus
    • GEM Awards - we recognise colleagues who go the extra mile
    • Hundreds of online and in-store discounts
    • Cycle 2 work scheme
    • Annual purchase holiday scheme
    • Wellbeing support
    • Pension contribution

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.