Care UK


Billing Controller

  • Post Code
  • Colchester
  • Job Copy
  • Job title:                                 Billing Controller                     

    Responsible to:                    Assistant Billing Manager      

    Accountable to:                    Credit Control and Billing Manager

    Our Values

    Fulfilling Lives is our core purpose

    Every one of us makes a difference is the belief that drives us

    Caring, Passionate and Teamwork are the values that underpin everything we do

    Job Summary

    To provide efficient and accurate Billing for all our customers. This includes the raising of invoices and credit notes in respect of Local Authority placed residents as well fully self- funded residents.

    Excellent communication skills are a prerequisite as the role requires maintaining positive and effective relationships with divisional and finance stakeholders, in addition to Care Home colleagues. The successful candidate will be able to demonstrate the ability to work in a high control environment, focussed on reducing risk to Care UK whilst maintaining lean and effective processes. Operating in a rapidly growing environment they need to be able to welcome and actively participate in the management of change and help drive improved customer service.

    Key Responsibilities

    • Raising invoices for Residential customers including Contract, Local Authority  and privately funded  beds
    • Ensuring the accuracy of customer accounts and ensuring all balances reflect the latest transactions
    • Ensuring transaction processing is performed in the most efficient manner
    • Reconciliation of all invoices raised
    • Responsible for ensuring that all transactions raised are approved in accordance with the Authorisation Matrix
    • Liaising with Homes Administrators and Managers to ensure accurate invoices are issued
    • Liaising with customers (including residents relatives) to resolve any account queries to mutually acceptable outcomes
    • Liaison with Credit Control team, Care Homes and Regional Directors to ensure that any account queries and outstanding issues are resolved promptly in order to prevent delays to Billing cycles
    • Assist the Credit Controller in monitoring sales ledger balances and in resolving account problems to ensure timely settlement of debts due to the company
    • Work as part of the team and support colleagues where necessary to ensure that all invoicing is completed on a timely basis
    • Provide feedback and escalate when necessary where Billing processes and procedures are not followed properly

    This list of key responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required

    Here's what you can benefit from working with Care UK:

    • Wagestream – a money management app that gives you instant access to your pay
    • Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
    • Long service awards
    • Discounted gym membership
    • Competitive refer a friend bonus
    • GEM Awards - we recognise colleagues who go the extra mile
    • Hundreds of online and in-store discounts
    • Cycle 2 work scheme
    • Annual purchase holiday scheme
    • Wellbeing support
    • Pension contribution



Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.