Care UK


Business Systems Administrator

  • Post Code
  • Colchester
  • Job Copy
  • JOB TITLE:                           Business Systems Administrator

    RESPONSIBLE TO:              Business Systems Senior Analyst

    ACCOUNTABLE TO:            Business Systems Manager (Operations)


    Job Summary

    The post holder will be first point of contact for users requiring assistance or requests for enhancements to the division’s business systems. This role will also be responsible for ensuring that the systems and related processes and controls are functioning effectively and efficiently

    The post holder will deal with a wide variety of circumstances and issues using their professional expertise and experience, be familiar with and contribute to the broader business development and expansion of the Company and respond to new and changing requirements as the working environment develops.  This must be recognised as an integral part of the job.


    Key Responsibilities

    • Receive and log calls made to the RCS Business Systems Service Desk and provide first line response including, where possible, action to resolve the problem or escalation to the appropriate team member.
    • Performs day to day maintenance and housekeeping of the division’s business systems including:
    • Maintenance and creation of user accounts and access controls
    • Creation and maintenance of coding on the Finance System
    • Maintenance of workflow rules
    • Reviewing system control reports and escalating items of concern to the appropriate team member.
    • Assist users in their use of the division’s business systems.
    • Assists in the delivery of training to users.
    • Undertakes course administration for training courses including administering requests for training, room bookings and preparation of paperwork for the courses.
    • Undertakes the administration of internal user groups meetings including arranging meetings and room bookings.
    • Attends meetings and records and circulates minutes where necessary.
    • Assist in the testing of system updates and new functionality.
    • Complies with the Company Appraisal system and attend an appraisal every year and at least quarterly updates.
    • Ensure mandatory training requirements are met.


    This list of key responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

    Here's what you can benefit from working with Care UK:

    • Wagestream – a money management app that gives you instant access to your pay
    • Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
    • Long service awards
    • Discounted gym membership
    • Competitive refer a friend bonus
    • GEM Awards - we recognise colleagues who go the extra mile
    • Hundreds of online and in-store discounts
    • Cycle 2 work scheme
    • Annual purchase holiday scheme
    • Wellbeing support
    • Pension contribution


Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.