Care UK


Credit Controller

  • Post Code
  • Colchester
  • Job Copy
  • Credit Controller


    Our Values                                                                       

    • Fulfilling Lives is our core purpose
    • Every one of us makes a difference is the belief that drives us
    • Caring, Passionate and Teamwork are the values that underpin everything we do


    Job Summary

    Care UK is a leading, innovative provider of Residential care services in the UK. The group has delivered strong organic and acquisitive growth over recent years with revenue in excess of £350m.

    Further growth prospects continue to be strong, and the business is well placed to take advantage of the opportunities presented to key players in the market. Consequently, the internal environment is fast paced and continually evolving, providing an excellent opportunity for individuals seeking to make a significant impact.

    The successful applicant will be responsible for assisting in the provision of an efficient and accurate Billing function in a robust control environment whilst providing support to colleagues in the team to ensure that operational processes and procedures are being followed.

    The role will also demand close liaison with Management and colleagues in other teams in order to drive improved efficiency of the billing processes and the business as a whole, whilst being able to demonstrate the ability to work in a high control environment, focussed on reducing risk to Care UK whilst maintaining lean and effective processes.

    Excellent communication skills are a prerequisite as the role requires developing positive and effective relationships with colleagues across the business.


    Key Responsibilities

    • Achieve personal cash collections as set by the Credit Control and Billing Manager, by chasing debts by letter, telephone, fax or email, managing a regular follow up process, and keeping full and accurate records
    • Review and regularly correspond with all overdue aged debtors and resolve account disputes to ensure timely settlement of debts due to the company.  Liaise with homes and Regional Directors to ensure that queries and outstanding issues are resolved promptly
    • To ensure customer reconciliations are regularly performed
    • Escalate all bad debt/legal accounts to the Credit Control & Billing Manager
    • Ensure all contract debts are collected within contract terms timescales or where disputed are dealt with in accordance with contract terms
    • Ensure credit control and systems records are accurate and up to date at all times
    • Report on monthly performance, sales ledger credit balances and aged debt issues
    • Liaise with customers (including CCGs/NHS Trusts, LAs and privately funded residents) to resolve credit control queries and ensure timely payment
    • Liaise with Home Managers and Administrators to ensure they are aware of credit control procedures and pro-actively influence them to enable cash collection opportunities to be maximised
    • Operate in a sensitive manner, maintaining excellent relations with internal and external customers
    • Assist the Credit Control & Billing Manager in implementing procedure and systems improvements as required
    • Provide cover for other members of the department during times of sickness and holidays and undertake any other tasks that may reasonably be expected of the position
    • Ensure that all debit bank transactions are looked into and resolved in a timely manner
    • Ensure that refunds are processed regularly where required and in a timely manner
    • Attend monthly debt meetings to discuss any debt risks
    • Provide feedback and escalate when necessary, where sales ledger and credit control procedures are not followed properly
    • Operate in a sensitive manner, maintaining excellent relations with internal and external customers


    Here's what you can benefit from working with Care UK:

    • Wagestream – a money management app that gives you instant access to your pay
    • Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
    • Long service awards
    • Discounted gym membership
    • Competitive refer a friend bonus
    • GEM Awards - we recognise colleagues who go the extra mile
    • Hundreds of online and in-store discounts
    • Cycle 2 work scheme
    • Annual purchase holiday scheme
    • Wellbeing support
    • Pension contribution


Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.