Care UK


Operational Support Manager

  • Job Reference
  • SYS-13971
  • Location
  • South London
  • Job Description
  • OSM_2021.docx
  • Post Code
  • South London
  • Job Copy
  • Care UK are a multi award company who are the 4th largest healthcare provider in the country. Due to our continued success, we are expanding our current portfolio of over 150 care homes and day care centres. Our new build projects team set to see up to 20 brand new care homes open across the country over the next 3 years. We have also recently taken over management of 26 new homes nationally.

    We are currently looking for a new Operational Support Manager to cover 11 homes across Sussex and Kent. This role is field based and requires regional travel.

    What makes Care UK different?

    We believe our people and our ethos makes Care UK one of the UKs largest independent healthcare providers. We work with an open and honest culture, we are forward thinking, innovative and a company who will encourage and support at all levels.

    The Operational Support Manager we are ideally looking for will have passion and creativity to enable change and help drive the business forward. They will effectively lead, manage and motivate their managers to support and develop their teams to deliver a safe and caring home to each and every resident. We have an excellent operations team who will work with you every step of the way. A Director who has vision, imagination and determination who can hit the ground running.

    Working within the Management Team to support a competent and highly driven team of home managers; providing the climate which allows them to support and develop their people effectively

    Key Responsibilities

    • Working within the Management Team to support a competent and highly driven team of home managers; providing the climate which allows them to support and develop their people effectively
    • Continue to build positive customer relationships, applying a proactive approach to understanding customer needs, developing effective partnership working through joint initiatives and utilisation of available resources, then delivering continuous service improvement as a result
    • Effectively manage risk to ensure compliance with standards and customer safety at all times
    • To establish a relationship with internal and external stakeholders as deemed necessary
    • To liaise closely with all Regulatory bodies in order to build effective relationships.  Ensure any requests for information from such Regulatory bodies are responded to promptly
    • To support colleagues within our homes to develop the knowledge and expertise required to deliver care in accordance with best practice advice & guidance and to ensure effective service delivery.
    • To establish and maintain effective methods of communication with all stakeholders.
    • To support in homes in the selection, recruitment, induction, retention and development of all staff in accordance with legislation and company guidelines.
    • Act as Home Manager in the absence of an existing manager when required
    • To liaise with recruitment to ensure appropriate numbers and skills mix of staff to meet the requirements of the service
    • Manage complaints and concerns appropriately and effectively in accordance with Company Policy.
    • Understand and implement Safeguarding Vulnerable Adults policies and procedures.
    • Ensure effective communication and dissemination of information on a regular basis using various methods to all stakeholders and staff.
    • Maintain excellent relationships within the region and also with external agencies to build and maintain a positive reputation in the local community.
    • Ensure that effective measures are taken to adequately protect the safety and welfare of service users, visitors and staff.
    • Maintain an awareness of changes in the care environment
    • Work with all stakeholders to continually improve relationships and service provision.
    • Ensure timely liaison with the HR team concerning employee matters relating to employment legislation and associate policies and procedures and People Strategy
    • Work with the HR team to ensure the principles of equality and diversity are upheld
    • Support the relevant Regional Director in planning, managing and implementing the proposed development plan for Care Home(s).
    • Promote, share and sustain best practice business methods at all times
    • Drive continuous improvement and implement agreed innovations and technological advances where appropriate

    Personal responsibilities:

    • To be fully conversant with the protection of vulnerable adults.
    • To be responsible for ensuring and maintaining an up-to-date knowledge and understanding of key developments, which may improve care and enhance overall service delivery.
    • To ensure that adequate measures are taken to protect the health and safety of all customers and staff including the maintenance and upkeep of a safe and homely environment.
    • To consistently role model the values and behaviours of the organisation in accordance with Care UK’s mission of Fulfilling Lives.
    • Meet company objectives and targets through effective leadership, direction, management and motivation in the designated areas of the operation
    • To be able to work flexibly (night visits and some weekends) as and when required to support the needs of the business
    • Make a positive contribution to the business in terms of profit, development, growth and market position

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.