Care UK


Central Operations Administrator

  • Post Code
  • Colchester
  • Job Copy
  • Contract: Permanent

    Hours: Full time, 37.5 hours per week

    Based: Colchester – Hybrid working upon successful completion of training.

    Salary: Depending on experience


    Care UK have a great opportunity for an Administrator to join us in our Central Operations team.

    The successful candidate will be a detail orientated and organised individual, with experience in working in an administrative capacity. You will have a good working knowledge of using MS Office, and excellent customer service skills. You will be competent in answering the telephone and providing support to colleagues and stakeholders of all levels of the business, dealing with enquiries in a timely manner.

    This role is responsible for providing support to the wider business in relation to the processes and systems operated and managed by Central Operations. You will deal with queries received via email, or telephone as well as those received via webforms. You will also have the ability to review and create new ways of working and new content for our intranet.

    About us

    Established over 40 years ago, Care UK is one of the largest providers of residential care for older people. Our homes provide a range of care services, from short-term respite care to residential, nursing and specialist dementia care.

    We are trusted by almost 9,000 families and supported by 13,000 colleagues, who deliver against our values of Caring, Passionate and Teamwork every day.

    We are committed to providing excellent care, fulfilling the lives of residents, and proud to hold the highest regulatory ratings of all larger UK providers. *

    We are growing, having opened 54 new homes since 2013 and expect to open a further 13 by 2025, as well as continually investing in the improvement of our older homes.

    *As rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.



    • Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
    • Previous experience in an administrative position
    • Ability to demonstrate excellent customer service
    • Ability to effectively time manage and meet deadlines
    • Confident and able to provide help and support to other colleagues and customers
    • Able to maintain privacy and confidentiality
    • Commitment to personal development and the acquisition of new knowledge and skills


    Here's what you can benefit from working with Care UK:

    • Wagestream – a money management app that gives you instant access to your pay
    • Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
    • Long service awards
    • Discounted gym membership
    • Competitive refer a friend bonus
    • GEM Awards - we recognise colleagues who go the extra mile
    • Hundreds of online and in-store discounts
    • Cycle 2 work scheme
    • Annual purchase holiday scheme
    • Wellbeing support
    • Pension contribution


Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.