Customer Relations Manager
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- Job Description
- Post Code
- BH18 8ES
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Hours: Full Time, 37.5
Based: The Potteries - Poole
Competitive salary, excellent OTE and benefits package
We have an exciting new role for a Customer Relations Manager/Home Admissions Advisor at our "Good" care home in Poole.
We are looking for an experienced sales, marketing and business development professional, whose role is to ensure the home meets its occupancy and revenue targets. You are not necessarily from the healthcare sector but you will be able to confidently demonstrate an ability to sell in a compassionate and consultative style and drive enquiries by building strong community ties.
Our Customer Relations Managers are the first point of contact for all customer enquiries, where they manage the sales process from the initial enquiry, showing a family around, to admitting their loved one into their home.
You will be organising and helping to run open days, exhibitions and educational events for professionals and the general public to raise awareness of your home. You will work closely with heads of department in your home, Care UK’s marketing and operational teams. It is also essential for you to develop and maintain strong relationships with charity groups, the local community as well as health professionals to help drive enquiries into your home.
In this hugely rewarding role you’ll be working with families who are looking for care for a loved one, at what is often a very stressful and emotional time. Therefore, it is essential that you have the ability to drive challenging business targets balanced by empathy, care and passion for improving people’s lives.
We are open to what your sales background/industry experience looks like but Sales and Customer service experience is essential in a face to face or business to customer capacity
Our current CRM’s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
Above all, our CRM’s love seeing the end results of their efforts: happy residents and families, and high conversion rates
Established over 40 years ago, Care UK is one of the largest providers of residential care for older people. Our homes provide a range of care services, from short-term respite care to residential, nursing and specialist dementia care.
We are trusted by almost 9,000 families and supported by 13,000 colleagues, who deliver against our values of Caring, Passionate and Teamwork every day.
We are committed to providing excellent care, fulfilling the lives of residents, and proud to hold the highest regulatory ratings of all larger UK providers. *
We are growing, having opened 54 new homes since 2013 and expect to open a further 13 by 2025, as well as continually investing in the improvement of our older homes.
*As rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.