- Job Reference
- Godalming, Surrey
- Job Description
- Post Code
- GU7 3BF
- Job Copy
You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public. Ideally, you’ll have worked in a care home setting. You’ve got a good basic education with GCSEs (or the equivalent) including English and Maths. You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people – face-to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.
As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way. You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries. As well as providing great customer service, you’ll be responsible for general office duties such as helping with the payroll. As ‘front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.
As a Receptionist/Administrator at Care UK, you can look forward to:
- Competitive pay – we pay more than the average
- Fast-track career options, e.g. into management roles
- Quality training to develop your skills
- Flexible hours
- Bank holiday enhancements
- Stakeholder pension
- Childcare vouchers
- Free uniform
- Thousands of online and in-store discounts
About Care UK
We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people. As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential – with first-class training and support.
- Where you'll work
We provide residential and respite care for older people, including individuals with dementia.
Broadwater Lodge is an attractive, purpose-built care home located in the small town of Farncombe, close to Godalming in Surrey. We provide residential and respite care for older people, including individuals with Alzheimer's and other types of dementia, and we have our own day club. We also offer compassionate and supportive end of life care.
At Broadwater Lodge, we provide person-centred care that promotes an independent and active lifestyle. To help us create individualised care plans, we work with residents and family members to complete 'life story' books, all about each person’s experiences and interests. Offering the very highest standards of care is very important to us and we're currently implementing the Gold Standards Framework to demonstrate the quality of our end of life care.
Our dedicated, specialist team has created a very warm, homely atmosphere where residents feel settled and their loved ones are always welcome. Our reception areas feature large digital photo frames that show changing images of our activities, so that visitors can get a good insight into daily life at the home.
We have a day club for older people who live in the local area. It’s in the same building as the care home and we encourage day club members and residents to socialise, to take part in activities in either setting and to dine together.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.