Care UK


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  • Job Reference
  • SYS-5243
  • Location
  • New Addington, Croydon
  • Job Description
  • Administrator.pdf
  • Post Code
  • CR0 0DN
  • Job Copy
  • To manage the administrative procedures within the home alongside the Home Manager and to provide reception cover, promoting the unit and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner.

    Key Responsibilities

    •To receive all residents/visitors to the unit in a pleasant efficient manner. Ensuring that the Visitors Book is completed and the appropriate person is notified of their arrival.
    •To ensure that the reception area creates a positive first class impression, that it is tidy, welcoming and clean with up to date information available.
    •To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
    •Liaise and build relationships with relatives, residents, professional service providers and other visitors.
    •Comfort relatives at times of distress ensuring that they receive privacy and empathy.
    •Undertake the position of appointee for residents without a living next of kin or any other person willing to accept the responsibility.
    •To perform secretarial/clerical duties as required by the Unit Manager
    •To ensure all correspondence received is date stamped and receives prompt attention.
    •To ensure that the Unit's filing system is maintained accurately and promptly.
    •To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
    •To provide administrative and clerical support and other support as may be requested from time to time by the Unit Manager and other Senior Personnel.
    •Undertake purchase ledger responsibilities including ordering, reconciliation of delivery notes and payment of invoices.
    •Undertake sales ledger responsibilities including :
    Nursing/Personal Care is in place in a timely manner
    •Manage petty cash, resident’s monies and staff lunch monies.
    •Deposit/cash monies as required at the designated bank.
    •Undertake credit control – chasing debts and late payments.
    •Where necessary in accordance with Company Guidelines ensure that private resident's billing accounts are accurate and up-to-date.
    •To provide all information that may be required by the Head Office Finance Department, in particular all information required for the production of monthly accounts.
    •Maintain training records for both mandatory and regulatory requirements.
    •Undertake checks on PIN numbers, Visa expiry dates and CRB checks on the required renewal dates.
    •Order uniforms and badges where they are in use.
    •Advise employees on HR policy or where to find information.
    •Understand the benefits associated with working with Care UK and be able to explain them to new members of the team.
    •Ensure that all new members of the team complete their induction.
    •Ensure that all end of probation interviews are carried out, paperwork is completed and records update.
    •To accurately record and up-date information on personnel record files.
    •To assist the Unit Manager with the recruitment of staff using the Company’s Candidate Management System, ensuring that the process is followed accurately and takes into account relevant legislative requirements with regard to discrimination.
    •Ensure that all pre-employment checks are undertaken and that all prospective employees are fit to work in accordance with CQC regulations and Company policy
    To effectively manager all people data using the company’s business systems.

    Skills & Experience

    Using an HR or payroll system
    Recruitment and selection
    Using Microsoft Office applications
    Experience of working in a nursing and residential care environment in an administrative capacity


    GCSEs (or equivalent) including English and Maths



  • Where you'll work
  • Addington Heights is a purpose-built care home set in a quiet area next to a park in New Addington, near Croydon.

    Our welcoming, friendly team provides high quality, personalised residential and short-break respite care for older people. We see all of our residents as individuals and fully respect their choices. Our aim is to enable each person to stay as independent as possible. And we're very flexible and open minded – our helpful team will do anything to meet residents' needs and those of their families.

    By spending time getting to know, and building a friendship with, each resident, we develop a care programme that's truly personal to them. That goes for our engaging activities and fun outings too – we try to find something for every resident or help them to fulfil their wishes if they have a specific idea in mind.


This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.